Yes, our Machine warranted period is12months after the machine is installed at buyer’s factory, but it should not exceed 14months after the machine arrives at destination. If any part of the machine is damaged because of its bad quality in warranty time, the seller will replace the damaged part free of charge. (attention: machine’s warranty range don’t include wearing spare parts like heaters, thermocouple, cutting blade.)

Yes, we have a professional design and technical team to accept customization and we are professional in produce non-standard machine.

Usually our fastest delivery time is 15 working days after we receipt the payment, but it also depend on your order quantities.

Yes, one bag former make one bag width, the bag length can be adjustable within the range. So if you have another bag width, it should be order extra bag former.

Yes, we can offer machine install guide video and materials testing machine video after your ordered packing machine leave from our factory.